At Baluarte, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI compliance and evaluation platform.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Request access to our platform
• Contact us for support or inquiries
• Subscribe to our newsletter or communications

This may include your name, email address, company name, phone number, and any other information you choose to provide.

1.2 Technical Information

When you use our platform, we automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Usage patterns and analytics data
• Log data and performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

3. Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

For on-premise deployments, you maintain full control over your data storage and security configurations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: With trusted third-party service providers who assist us in operating our platform
• Legal compliance: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and portability: Request access to your personal data and receive it in a portable format
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal data in certain circumstances

To exercise these rights, please contact us at privacy@baluarte.ai

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws, including GDPR.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. You can control cookies through your browser settings and opt-out of certain tracking through third-party tools.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@baluarte.ai
Address: Baluarte Technologies Inc.